efficient resource management is of crucial importance in today’s business. Many
companies or organizations have more than one physical location (globalization)
and are, due to the different time zones and continuous services, operational
for 24 hours a day all year round.
Next to that coworkers nowadays want
flexibility in their working hours/ shifts or part-time jobs, as well as being
able to work out of the office. Flexibility in taking one’s vacation period is
also an accepted feature now. Various shifts (i.e. ‘on call’) and compensation
should be assigned and balanced without any flaws taking the coworker
preferences into account. For your company or organization if not yet now then
this will definitely have to be resolved in the near future.
The Show must go on
the most daring components in today’s business operations is the almost
continuous change and the need to stay on top of it. One does not react but
anticipates. This demands that all business (sub) processes can be managed and
controlled simply and on a short term basis.
Examples are changes in legal
requirements or structural adaptations in planning policies and strategies. All
this needs to be implemented directly. DERM offers this functionality through
the use of templates and redefining business rules (i.e. new ARBO regulations)
or if necessary by programming. Thereby we guarantee (future) support for all
accepted resource management functionality and beyond.
Realization versus planning
Examples here are unforeseen circumstances or calamities.
Registration and reporting of the necessary ad hoc mutations are essential for
future management decisions.
For the present time-span (week view) a
mutation-sheet is available where one can see instantaneously how things are
actually going: conform the planning, any exceptions or escalations etc. If
immediate adaptations are necessary then it is of utmost importance to have a
validated (up-to-date) overview of alternative available expertise. Better yet
an online tool to adjust the production planning and have the corrections
available to everyone involved, no matter where they are at that moment. An
optional realization plug-in enables the administrator to correct all aspects of
the planning in the past.
Reorganization, new task assignments
Reorganizing to another location - permanently or temporarily - or
new or extending task assignments regarding the resources should be simply
entered into the resource management system and validated for the appropriate
Dynamic Resource management is a two-way interactive process. It is
not only implemented and controlled by the central administration but clients
are able to request for certain activities on specific times and locations.
Restrictions and guidelines on the request protocol can be defined and
adjusted. Requests have various states: awaiting processing, accepted and
rejected. Depending on the planning rules regarding the ‘production’, they are
processed according to minimum required presence of expertise, guaranteeing
medical sufficiency, reoccurring tasks etc. A minimal request time in advance
can be set in order to facilitate a responsible planning.
administrators are supported. The chief administration here delegates specific
subtasks (i.e. education or on-call planning) of the resource management to
assistant-administrators who manage their particular subdomain.
various ways (i.e. batch ‘select and accept) to accept the subplanners work.
Optional is rollback functionality to undo importing/ merging the subplanners
management operates on or if necessary spans divisions, cooperation structures
and specialist or coworkers teams. The DERM system is available coporate-wide
and also globally accessible through TCP/IP.
The client applications do not
need any installation. Just download and they are ‘up & running’. Only
business functionality and processes limit the context of your information
management. The information flow does not burden from physical, logistic or
imaginable resources with their specific attributes may be defined within the
application and stored into the resource base(s) and can be manipulated or
retrieved with the use of compiled queries.
Data entry and consistency
(through the use of templates and picklists instead of typing) is optimized.
‘One action only’(OAO) planning of huge quantities of data and on a long
term basis is supported through ‘multiple or shift select’ and edit mode. Search
functionality on any combination of parameters (given the condition …) is
Changes in the resource database are automatically and instantly
reflected in all views. Defining and planning of future resources while not yet
available is also supported.
Through the use of the Open DataBase
Connectivity (ODBC) protocol various other extentions are also relatively easy
Relocations of resources and multiple activities (also when only
temporarily) may be entered and are explicitly visible.
This ensures a
complete insight how and where resources are used and if ad hoc mutations were
in order. Thus revealing any possible structural problems in repetitive
Cumulative (customizable) overviews support in the decision
making when handling requests or planning activities.
Optional is an On Line
Analysis Processing (OLAP) plug-in for extensive management reporting issues.
Distribution in time is available for support on guaranteeing medical
completeness of the various specialisms or as background information for
accepting requests or planning and tuning of other hospital activities i.e.
policlinic sessions. All this results in a better coordination between
(inter)dependencies and increases the quality of the production process
Business as usual
implementing new ICT systems it is of major importance that coworkers will not
be burdened by a steep learning curve and forced labor concerning extra non
primary tasks. Nevertheless introducing any new system always implies
substantial change management.
In order to achieve overall success the
company needs to establish in advance a firm supportlevel from their coworkers
and actual production results with the platform pilot-project. The ‘bottom-up’
method of Dankers & Frank, a solid consultation of the ‘production units’, a
proper introduction and inhouse courses guarantee a minimal invasive porting of
the new system.
Planning module of the DERM platform of Dankers & Frank is very well suited
for managing highly qualified resources within a multi disciplinary work
By the use of an under laying relational database architecture,
the internet technology, C programming and foremost our business expertise and
vision in resource and workflow management Dankers & Frank succeeded in
developing a flexible resource management system where purposive-ness,
effectiveness, efficiency and user friendly-ness are the key issues.
that DERM offers flexible and strong innovative characteristics based on the
vision of a transparent decentralized planning in the organization. Also being
able to easily extend functionality using this approach.
The more than
exquisite price-performance ratio underlines once again the mission of Dankers
& Frank to develop state-of-the-art software and deploy it in co-operation
with their clients for continuous satisfaction and growth.